FAQ

What is the Maxi Kitsbox.com Mystery Box?

The process is simple! You choose your size and opt for a one-time purchase. We then prepare a mystery box containing a football jersey from a club or national team. Each box is designed to offer a surprising and unique experience, enriching your collection with jerseys you wouldn't easily find elsewhere.

How does the Mystery Box work at Maxi Kitsbox.com?

The principle of Maxi Kitsbox.com is based on the excitement of surprise. The jersey included in each box is randomly selected, ensuring that each box is unique and exciting.

What types of jerseys can I receive in a Maxi Kitsbox.com Mystery Box?

In each Mystery Box, you can discover a jersey from either a football club or a national team. The jerseys are randomly selected, offering you a unique and surprising experience each time. Our goal is to help you explore the world of football through jerseys you might never have considered collecting before.

Can I choose which jersey I will receive in the Mystery Box?

No, the principle of Maxi Kitsbox.com is based on the excitement of surprise. The jersey included in each box is randomly selected, ensuring that each box is unique and exciting.

What is Maxi Kitsbox.com's return policy?

Due to the unique nature of our Mystery Boxes, returns or exchanges of jerseys simply because they are not to your liking are not accepted. However, if the jersey you receive does not match the size ordered or arrives damaged or defective, you can contact us within 14 days of receipt. We promise to arrange an exchange or provide you with the necessary assistance to resolve any issues related to your order.

What are the delivery times at Maxi Kitsbox.com?

Maxi Kitsbox.com delivery times vary depending on your location. Mystery boxes are typically prepared and shipped within 7 to 10 business days after your order is confirmed. We strive to provide you with a more accurate estimate during checkout so you know when to expect your surprise box.

How can I contact Maxi Kitsbox.com customer service?

For any questions or concerns, you can contact us by email at contact@maxikitsbox.com . We are committed to responding to all requests within 24 hours, ensuring you have an optimal and responsive customer experience.

Is it possible to offer a Mystery Box as a gift?

Absolutely! If you're looking for the perfect gift for a football fan, our Mystery Boxes are ideal.

What if I order multiple times and receive duplicates?

At Maxi Kitsbox.com, we take special measures to prevent our loyal customers from receiving duplicates. If you order from us regularly, we make sure to vary the jerseys in your Mystery Boxes to enrich your collection without repeating them. However, if you still receive a duplicate, please do not hesitate to contact our customer service so we can offer you a satisfactory solution.